ABOUT US
Itokii is a new proposal of Inicius LLC.
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We provide a simple way to connect Things to the Internet for monitoring and operating purpose.
How? Using Sensors, Gateways, Web portals, and mobile apps easy to connect.
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After some months working together with IT builders, suppliers, friends, potential customers, software developers, and designers we decided to launch a solution to facilitate the Internet of Things adoption in the commercial and industrial market segments.
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We want to help organizations to digitalize their business.
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Inicius was founded in Miami, Florida in November 2016 by a group of people with proven experiences in IoT and Business Process. With a focus on the South of North America and Latam, we created a low-cost organization to deliver our product and services as quickly as possible offering a valued add solution with competitive prices.
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Itokii is property of Inicius LLC, Miami, Florida, EEUU. All rights reserved 2016-2018.
RETURN POLICY
Acceptance and Returns
For Itokii Users (End Customers)
Please make contact with your Itokii supplier (Var, Carrier, Reseller, System Integrator, etc).
For Indirect Sales Channels - Vars, Resellers, System Integrators, Carriers, others
Please make contact with your Master Distributor
For Distributors only - Direct Sales Channels
Shipments are deemed to have been accepted by the buyer upon receipt of shipment. All shipping discrepancies must be reported to Inicius LLC (Itokii owner) within three (3) business days of receipt of shipment. Returns are subject to a 15% restocking fee of the invoiced amount (excluding taxes, duties, and shipping) or a minimum of $25. To qualify for a refund or credit (excluding shipping, duties, and taxes) buyer must contact Itokii in writing (via e-mail) within 30 days for a Return Merchandise Authorization (RMA). Requests for an RMA after 30 days will be evaluated on a case-by-case basis and subject to management approval. Requests for any warranty work or product exchanges require an RMA. All product returns must comply with Itokii's RMA policies. Custom products, customized products, modifications to standard products, and products altered by the customer are not eligible for return. All returns must be shipped (at buyer's expense) to Itokii's distribution center in Miami as provided in the RMA policies provided by Itokii. There is no refund on shipping and handling charges.
Return Merchandise Authorization (RMA) Policy
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The product must be in its original packaging.
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The product must be returned via a shipper that provides the buyer with a shipment tracking number (i.e. FedEx, UPS, DHL).
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A valid RMA number must accompany the return and be visible on the outside of the returned package. Returns without an RMA number will be rejected and returned at the buyer's expense.
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The product is returned within the initial 30 day period for refund or credit must be complete. Failure to return all products will result in a partial refund or credit.
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To request an RMA number, please send us an email to admin@itokii.com (Only for Master Distributors)