top of page


Acceptance and Returns

For Itokii Users (End Customers) 

Please make contact with your Itokii supplier (Var, Carrier, Reseller, System Integrator, etc).


For Indirect Sales Channels - Vars, Resellers, System Integrators, Carriers, others

Please make contact with your Master Distributor


For Distributors only - Direct Sales Channels

Shipments are deemed to have been accepted by the buyer upon receipt of shipment. All shipping discrepancies must be reported to Inicius LLC (Itokii owner) within three (3) business days of receipt of shipment. Returns are subject to a 15% restocking fee of the invoiced amount (excluding taxes, duties, and shipping) or a minimum of $25. To qualify for a refund or credit (excluding shipping, duties, and taxes) buyer must contact Itokii in writing (via e-mail) within 30 days for a Return Merchandise Authorization (RMA). Requests for an RMA after 30 days will be evaluated on a case-by-case basis and subject to management approval. Requests for any warranty work or product exchanges require an RMA. All product returns must comply with Itokii's RMA policies. Custom products, customized products, modifications to standard products, and products altered by the customer are not eligible for return. All returns must be shipped (at buyer's expense) to Itokii's distribution center in Miami as provided in the RMA policies provided by Itokii. There is no refund on shipping and handling charges.


Return Merchandise Authorization (RMA) Policy

  • The product must be in its original packaging.

  • The product must be returned via a shipper that provides the buyer with a shipment tracking number (i.e. FedEx, UPS, DHL).

  • A valid RMA number must accompany the return and be visible on the outside of the returned package. Returns without an RMA number will be rejected and returned at the buyer's expense.

  • The product is returned within the initial 30 day period for refund or credit must be complete. Failure to return all products will result in a partial refund or credit.

To request an RMA number, please send us an email to (Only for Master Distributors)

bottom of page